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Terms and Conditions
1. The service
These terms govern use of the Simple eFinance platform (cloud core-banking software, AI features and PWA apps) by the institution named on the order form (“Customer”). By creating an account or using the service, you agree to these terms on behalf of your institution.
2. Accounts and acceptable use
Customer is responsible for its users, their credentials, and the accuracy of data entered. The service may not be used for unlawful lending, to violate the rights of others, or to attempt to breach or overload the platform. We may suspend accounts involved in abuse after notice where practicable.
3. Fees and billing
Fees are set out in the order form and billed in LKR unless agreed otherwise, monthly or annually in advance. Overdue amounts may accrue interest at 1.5% per month. Fees are non-refundable except as required by law or expressly stated. We may revise pricing with 60 days' notice, effective at the next renewal.
4. Data and AI outputs
Customer owns its data, and we process it per the Privacy Policy. AI outputs (credit scores, forecasts, cash-pool and collection suggestions, and risk flags) are decision-support only. Lending, restructuring, and collection decisions remain the sole responsibility of the Customer, including regulatory compliance.
5. Availability and support
We target 99.9% monthly uptime excluding scheduled maintenance (announced 48 hours ahead). Support is available per the plan purchased, and production incidents are handled 24/7. Service credits for a missed SLA are the exclusive remedy for availability failures.
6. Liability
Neither party is liable for indirect or consequential loss. Our total liability in any 12-month period is capped at the fees paid for the service in that period. Nothing limits liability for fraud, willful misconduct, or where the law does not permit limitation.
7. Term and termination
The subscription runs for the term on the order form and renews unless either party gives 30 days' notice. Either party may terminate for material breach uncured within 30 days of notice. On termination we provide a full export of Customer data in standard formats for 60 days, then delete it. These terms are governed by the laws of Sri Lanka.